Our Policy is always, YOU NO LIKA, YOU SENDA BACK! Your complete satisfaction is very important to us. Your order is carefully picked, wound and packed. Should you receive an order with an error, please call us right away Toll Free: 1-800-483-8749 and we will fix the problem.
- Yarns sent in error or defective yarns may be returned for full credit or replacement. We will absorb all shipping costs.
- If your order was filled correctly – including agreed upon colors on telephone orders – we will gladly accept your return. However, there are no refunds on shipping and handling costs on correctly filled orders.
- Yarns on skeins, such as the hemp and tapestry yarns, will not be accepted for return if the skeins have been opened. Yarns sold by the cone in standard weight units, such as our Tubular Spectrum™ Yarns, must not have been drawn down.
- No returns accepted after 60 days from the date on your sales slip.
- All sale items are final sales. Sale items are not returnable or exchangeable.
- Sale of books, patterns, and magazines are FINAL. No Returns.
- All sales are conducted in US Dollars. We do not accept any other form of currency and all refunds will be made in USD.
- Returns over $150 USD will be subject to a 30% restocking fee.
Please don’t hesitate to call us for further information. 1-800-483-8749 or 208-452-4948
Our Mailing address is:
Lunatic Fringe Yarns, Inc.
2291 SW 2nd Ave
Fruitland, ID 83619